Customer Journey Mapping for Co-working service (Regus)

First off, I’m really impressed with the accuracy and reliability of the data you’ve gathered for your competitive analysis. p.s. it's is nicely presented in column style, I like it.

The level of detail you’ve included really helps paint a clear picture of the target audience. It’s clear you’ve put a lot of thought into understanding their goals, actions, and pain points at each stage of the journey. You could also add another user persona, to have a more detailed look.

Your presentation is well-organized and effective. The templates are clear, the formatting is neat, and the flow is logical, which makes it easy to follow and understand your findings and recommendations.

Overall, you’ve done a great job. Your work demonstrates a thorough understanding of the user journey and provides actionable suggestions for enhancing the co-working facility experience. The brief is answered completely! Keep up the excellent work!

Hi Vineet,

Great work on this project. I hugely appreciate the amount of research you must have put in as these shows in how clear your findings where in the SWOT analysis.

The user journey map was well concise and clear also.

Keep it up!