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Exercise

Comparing gross and net MRR churn

Exercise

Retention vs. churn: key differences

Calculating and interpreting churn rate
Exercise

Calculating and interpreting churn rate

Poor onboarding and early churn
Exercise

Poor onboarding and early churn

What is churn?
Exercise

What is churn?

Lack of engagement
Exercise

Lack of engagement

Exercise

Churn and customer segmentation

Exercise

Early warning signals in churn

Churn and customer feedback loops
Exercise

Churn and customer feedback loops

Pricing issues
Exercise

Pricing issues

Exercise

Identifying different types of dormant users

Exercise

Combining segmentation with churn prevention strategies

Exercise

Competitor influence

Lack of customer feedback
Exercise

Lack of customer feedback

Developing re-engagement campaigns for inactive users
Exercise

Developing re-engagement campaigns for inactive users

Exercise

Recognizing churn risk indicators in journey maps

Segmenting risk levels
Exercise

Segmenting risk levels

Weak customer support
Exercise

Weak customer support

Understanding user dormancy and its impact
Exercise

Understanding user dormancy and its impact

Exercise

Building a basic churn prediction model

Exercise

Find your funnel's bottleneck

Exercise

Building prediction models

Choosing success metrics
Exercise

Choosing success metrics

Exercise

Understanding the basics of predictive analytics for churn

Exercise

Evaluating model performance and accuracy

Exercise

Exploring key data sources for churn prediction

Exercise

Implementing real-time churn prediction systems

Exercise

Feature engineering for churn prediction models

Exercise

Interpreting model results for business insights

Exercise

Integrating predictive insights into retention strategies

Exercise

Preprocessing data for churn analysis

Exercise

Retention

Revenue
Exercise

Revenue

Understanding early warning indicators
Exercise

Understanding early warning indicators

Referral
Exercise

Referral

Exercise

Acquisition

Exercise

Selecting appropriate machine learning algorithms

Exercise

Measuring long-term vs short-term impacts

Exercise

Connect friction to outcomes

Acquisition channels
Exercise

Acquisition channels

Exercise

Funnel analysis basics