Improve users’ mental models

If you’re creating a new product with new interaction methods, it can be difficult to overcome users’ existing mental models. That doesn’t mean you can’t, though. The most important aspect of overcoming an existing model is to educate users. Show them not only how to use your product but also why the way you’ve designed it is better than existing models.

Mental models are key when creating things like documentation, user manuals, or onboarding flows. By showing users where your product differs from their existing mental models, you’ll shorten the learning curve for them and prevent frustration.