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Remove unnecessary steps

Remove unnecessary steps Bad Practice
Remove unnecessary steps Best Practice

It's important to remove unnecessary steps in any user task to minimize cognitive load and make the user experience smoother and more efficient. This approach helps users accomplish their goals faster without confusion or frustration. It can be applied in various areas like:

  • Form filling: Simplify forms by only asking for essential information. Use autofill where possible to speed up the process.
  • Navigation: Streamline navigation by reducing the number of clicks needed to reach important sections. Make sure the most frequently accessed features are easiest to find.
  • Checkout processes: In e-commerce, simplify the checkout process by eliminating redundant steps and using a progress indicator to show users how many steps remain.
  • Onboarding: Limit the number of steps required to start using the app or service immediately.

Pro Tip: Examine the user journey to identify any steps that may not be entirely necessary at any particular moment.

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