Scaling indicators

Scaling indicators help teams spot when their product is ready to grow bigger and what might get in the way. These metrics show if your product can handle more users while keeping quality and performance strong. Think of them as your product's vital signs during growth.

Key scaling indicators include server response times, customer support ticket ratios, and user satisfaction scores as user numbers grow. They also track if costs per user grow faster or slower than revenue per user. Good scaling means being able to serve more users while keeping these metrics stable.

Cost per user, team workload, and system performance create your scaling limits. For example, if support tickets grow faster than new users, you might need better self-service tools before scaling further. Understanding these indicators helps teams grow sustainably without breaking what already works well.