When redesigning government services, teams need clear ways to show their work brings value.

Key tracking areas include:

• Spending efficiency: This shows what improvements each budget dollar brings. If spending $50K on user research leads to 40% faster application processing, that's clear efficiency.
• Project milestones: These link money spent to actual improvements. When your team finishes the new application interface, track both its cost and how it improved user success rates.
• Cost savings: This captures both planned and surprise savings. Like when improving form clarity reduces support calls by 70%, saving staff time.
• Value indicators: These show concrete service improvements. Such as reducing processing time from days to hours.

Review these numbers monthly. If completion rates drop after a change, you can fix issues quickly.

Share these metrics with leadership. When data shows your changes help both staff and users while saving money, it supports requests for future improvements.