Connecting policy requirements

Service blueprints must reflect government policies that shape service delivery. These policies set rules for how services operate, what citizens must provide, and how departments process requests. Show where specific policies influence different layers of the service blueprint. Policy requirements affect every layer of the blueprint. At the citizen interaction layer, they might define required documents or waiting periods. For backstage actions, policies might set processing standards or security requirements. Support processes often need specific checks to ensure policy compliance. Connect each policy requirement to specific actions in the blueprint.

For example, an identity verification policy links to both citizen document submission and staff verification procedures. This connection helps teams understand why certain steps exist and how they might change if the policies are updated. Look for spots where multiple policies affect the same service point. These overlapping requirements often create complexity for both citizens and staff. Clear documentation helps teams manage these intersections better.