Define user goals

Usually, goals define a need that users want to fulfill. But in inspection evaluation, goals are what users actually get when they complete a task. Also, having goals helps evaluators stay on track when they go through a scenario. Basically, evaluators assess if it's easy to accomplish the goal — or if the journey involves guesswork or friction.

When formulating goals, be specific and highlight the benefits for users. For example, the goal "I want to write good essays" is too generic. Be more specific — for example:

• "I want to get topic recommendations"
• "I want to improve my grammar and style"
• "I need writing tips"