Maintain knowledge documentation
Documentation captures valuable team knowledge, prevents information loss, and helps new team members get up to speed quickly. Focus on documenting decisions, processes, and solutions that teams frequently reference or that solve recurring problems. The key is finding the right balance — document enough to be useful without creating maintenance burden.
Here’s how to do it:
- Start with essential documentation types: project decision logs, technical guides, design guidelines, and troubleshooting steps.
- Use simple templates to maintain consistency and make updates easier.
- Write clearly and include visual examples where helpful.
- Keep documentation relevant through regular maintenance. Schedule quarterly review sessions where teams check for outdated content.
- Tag documentation with owners who ensure accuracy in their areas.
- Use analytics to identify most-accessed documents and prioritize their updates.
- Link related documents together to create useful knowledge paths for different roles and needs.
- Create a quick reference guide for common technical terms used in your documentation, helping team members from different disciplines understand each other better.