Avoiding information overload
During onboarding, it’s crucial to avoid overwhelming users with too much information at once. When users are bombarded with excessive details, features, or steps, they can become confused, lose focus, and abandon the process altogether. The key to effective onboarding is delivering information in manageable chunks, focusing only on what’s necessary for users to get started.
The goal is to help users understand the product's core features first and save more advanced information for later stages. The app offering water filtration setup instructions demonstrates excellent information presentation by using clear, everyday language that avoids technical jargon. The steps are broken down into simple actions with specific timing, making it easy for users to understand and follow the setup process without feeling overwhelmed.[1]
References
- Plain Language Is for Everyone, Even Experts | Nielsen Norman Group


