The help and documentation heuristic means that the system should make it easy to find additional information when needed. Good design is familiar and easy to understand — but sometimes, your users will need a little nudge. The best way is to be proactive and offer help when users actually ask for it, like contextual tips or onboarding screens.

However, most users frivolously skip this educational part, and it's crucial to ensure help documentation or tutorials are easy to find when users get stuck and need some help. Ultimately, design to remove the need for help documentation but include it nonetheless.