Provide order confirmation after payment
Don’t leave your users hanging after they’ve placed their order and made the payment. Let them know you’ve received it and are processing it with a confirmation screen.[1]
Don’t forget to send out a detailed confirmation email that covers the:
- Order summary
- Final price and cost breakdown
- Estimated date of delivery
- Order tracking details (if applicable)
- Customer support details
- Registration option for guest checkouts
Pro Tip: Making the checkout experience better is a long and ongoing process, and these best practices are only a first step. Don’t forget to test your page with your target audience and iterate until you arrive at a design that works best for your product.
