Keeping stakeholders informed effectively

Many project issues come from poor communication rather than poor execution. The Informed role in the RACI model helps prevent this by ensuring that stakeholders receive the right information at the right time.

People in this category need concise updates about progress, decisions, and changes that affect their interests. They do not take part in decisions but rely on clear communication to stay confident and aligned with the project’s direction.

To communicate effectively with Informed stakeholders:

• Choose a suitable format for updates, such as brief summaries, dashboards, or regular check-ins.
• Match the frequency of updates to each stakeholder’s influence and level of interest.
• Focus messages on what matters most (progress, risks, or changes in scope) and avoid unnecessary detail.