Inclusive design

Inclusive design in government means creating services that work for citizens of all backgrounds, abilities, and life situations. It goes beyond standard accessibility to address cultural, social, and economic differences.

Key inclusive design areas include:

• Language access: Multiple language support and clear translations
• Cultural awareness: Respecting different cultural norms and practices
• Economic factors: Solutions for various income levels and resources
• Digital literacy: Support for different tech skill levels
• Life situations: Accommodating various living conditions

Design for edge cases first. Solutions that work for users with the most challenges often work better for everyone. Test services with diverse user groups to find hidden barriers and biases.

Consider both digital and non-digital alternatives for every service. Not everyone has reliable internet access or digital devices. Ensure critical services remain accessible through multiple channels.