Getting stakeholders to back user-centered approach

Getting support for human-centered design (HCD) in government means showing how it helps achieve policy goals while improving services. Design teams can show the value of HCD by demonstrating how user research, testing, and improvements lead to better results for both users and the government.

Share clear examples of how HCD has worked for other government services. For example, how user research helped reduce mistakes on forms or how usability testing improved completion rates. Link these results to policy goals, such as increasing access to services or lowering support costs.

Involve stakeholders in the process by sharing updates and running workshops. When they see how user feedback directly improves solutions, they’re more likely to support HCD as a key method for achieving government goals.