Storyboarding is a valuable tool to visually articulate user experiences and identify potential problems. Here are the steps for conducting storyboarding:

• Define the scenario: Clearly outline the user scenario you want to explore, such as a customer interacting with a website.
• Create frames: Divide the scenario into key frames, each representing a significant step in the user journey.
• Sketch visuals: Illustrate each frame with simple sketches, focusing on key interactions, emotions, and touchpoints.
• Narrate the story: Provide a narrative that explains the user's actions, thoughts, and emotions at each frame.
• Identify issues: Review the storyboard to identify potential problems or areas for improvement in the user experience.

For example, in a mobile app design, storyboarding can reveal navigation challenges or unclear user prompts, allowing for targeted problem-solving.