Quality and satisfaction

Quality metrics capture specific markers of technical excellence. For example, a high-performing team typically maintains a bug escape rate below 10% (bugs found in production vs. development), code coverage above 80% (indicating sufficient testing of the codebase), and resolves critical bugs within 24 hours. These benchmarks help teams maintain consistent delivery standards.

Customer satisfaction translates to measurable feedback. A product might achieve a 4.5/5 user satisfaction rating, with less than 5 support tickets per 1000 users monthly, and an 85% feature adoption rate within the first week of release. Each metric provides clear signals about product success.

Teams should monitor quality metrics alongside satisfaction scores to find correlations. For instance, a drop in bug resolution time often leads to improved satisfaction ratings, while poor testing typically results in lower user ratings due to increased production issues.