Mediation techniques

Mediation follows a structured process to help conflicting parties reach resolution independently. A neutral facilitator guides discussions using specific techniques like:

• Reframing: Reframing transforms accusatory statements into neutral observations — changing "Your design completely ignores our technical constraints" to "Let's discuss how the design aligns with our technical capabilities."
• Active summarizing: This helps validate understanding and track progress. After each party speaks, the mediator reflects key points: "I hear that performance optimization is crucial for the development team, and the design team emphasizes user engagement through animations." This technique ensures all perspectives are acknowledged and accurately understood.^[1]
• Caucusing: The caucus technique involves private conversations with each party to explore sensitive issues or brainstorm solutions. These separate discussions often reveal concerns or ideas that parties hesitate to share in groups. The mediator maintains confidentiality while using these insights to guide the group toward mutually beneficial solutions.