Training development

Generic training wastes time when users can't see how the system helps with their specific challenges.

Build role-specific training sessions. For example, content designers could use 90-minute sessions covering: finding and using UI content patterns, checking terminology consistency, and collaborating with localization teams. Designers could use 60-minute sessions on accessing content components in design tools like Figma. Engineers could use 30-minute sessions on where to find approved content or how to evaluate an ad-hoc content piece against the standards..

If you have the resources, record everything and create a searchable library. Edit recordings into short clips answering specific questions like "How do I write error messages?" or "Where do I find button label patterns?" Update these quarterly based on common questions from your team.