Kethleen Holthausen Bruno

UX Researcher with a background rooted in understanding people — their needs, behaviors, and frustrations. With 20+ years in customer-centered industries like hospitality and tech, I’ve evolved into UX, where I combine research, business thinking, and empathy to deliver real value.

🌍 Multicultural experience in Brazil, the U.S., and Argentina, working daily with global teams.

💡 Expertise: UX Research | Service Design | Process Mapping | Product Discovery

🎯 Focused on creating data-driven, user-centered solutions that align with business goals. Always learning, always evolving.