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Confident tone

It's crucial to sound confident when talking about serious topics — especially when sensitive or confidential data is at stake. Examples of such scenarios include password creation or entering payment information. In these situations, you must convey that the system knows what it's doing.

To sound confident, avoid using words and expressions that convey insecurity:

  • Maybe
  • It seems
  • Perhaps
  • Hopefully
  • Usually
  • Probably
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