Use friction to protect users
Not all friction in UX is detrimental. There exists a concept of positive friction that plays a crucial role in safeguarding users. This positive friction, if strategically implemented, can be used to protect users. Here are some examples of how this can be done:
- Confirm actions with severe consequences: Employ friction to confirm actions that may have severe or irreversible consequences, such as deleting an account or making a significant purchase.
- Anticipate possible errors: Use smart validation to check input formats, providing contextual warnings against incorrect or incomplete user actions.
- Double authenticate before significant actions: Requiring re-authentication, such as entering a password or providing a fingerprint, before executing sensitive actions like money transfers adds an extra layer of security, ensuring that users are intentionally taking the action.[1]
Pro Tip: Provide features that allow users to delay significant actions, like an “Unsend” option for emails, giving them time to rectify potential issues.
References
- Better UX Using Positive Friction in Design - Yellowchalk Studio | Yellowchalk Design Studio