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Use friction to protect users

Use friction to protect users

Not all friction in UX is detrimental. There exists a concept of positive friction that plays a crucial role in safeguarding users. This positive friction, if strategically implemented, can be used to protect users. Here are some examples of how this can be done:

  • Confirm actions with severe consequences: Employ friction to confirm actions that may have severe or irreversible consequences, such as deleting an account or making a significant purchase.
  • Anticipate possible errors: Use smart validation to check input formats, providing contextual warnings against incorrect or incomplete user actions.
  • Double authenticate before significant actions: Requiring re-authentication, such as entering a password or providing a fingerprint, before executing sensitive actions like money transfers adds an extra layer of security, ensuring that users are intentionally taking the action.[1]

Pro Tip: Provide features that allow users to delay significant actions, like an “Unsend” option for emails, giving them time to rectify potential issues.

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