UI UX Senior Designer

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…

The Senior UI/UX Designer is a crucial, high-impact role responsible for establishing the entire design function, process, and aesthetic direction across Consensus Cloud Solutions' product portfolio. This is a foundational role where the designer will operate as the sole design expert, leading strategy and executing hands-on design across multiple product teams. This role requires a leader who can deliver immediate design improvements while building the groundwork for long-term design scalability and product consistency. While not a people manager, this individual will be the definitive voice for design standards and user experience best practices within the organization.

The value you will deliver…

• Design Strategy & Audit: Conduct a comprehensive product portfolio audit to assess current usability, user experience, and aesthetic quality. Present clear, data-driven recommendations for prioritized design improvements and a plan to execute them iteratively.
• Component Library & System Establishment: Research, recommend, and initiate the development of a company-wide, scalable component library and design system to ensure product consistency.
• Process Leadership: Define and implement the end-to-end design request, review, and feedback process to efficiently integrate design work into product development workflows.
• Hands-on Design & Prototyping: Execute the full design lifecycle by creating detailed wireframes, low-fidelity, and high-fidelity prototypes for new features and product overhauls.
• Accessibility Compliance: Champion and enforce design standards focused on accessibility (e.g., WCAG), actively driving product designs toward formal certification.
• UX & Engagement: Proactively design, measure, and iterate on product features to drive user adoption, increase engagement metrics, and improve overall product satisfaction.
• Vision Communication: Present, articulate, and defend design concepts, user research findings, and the strategic vision to technical teams, product leadership, and executive stakeholders.
• A/B Testing Support: Design and prepare necessary design variations and assets required to support and measure experiments via A/B testing tools (e.g., Optimizely).
• New: Market & Competitive Analysis: Stay current on the latest UI/UX design trends, technology shifts, and competitive product offerings to ensure Consensus products maintain a market-leading position in user experience.
• Tooling Recommendation: Research and recommend essential design and collaboration software (e.g., Balsamiq, Figma, Miro, etc.) to optimize the design and product workflow.
• Collaborate closely with Product Managers and Engineering leads to translate business requirements into user-centered design solutions.
• Communicate information effectively through polished written documentation, status reports, and oral presentations for diverse technical and non-technical audiences
• Present design concepts and strategies clearly and persuasively to executive stakeholders, development teams, and broader audiences.
• Cultivate a collaborative environment and foster cooperative relationships across all cross-functional groups.
• Develop and maintain documentation for the newly established design system and UX principles.
• Actively participate in the product roadmap definition, advising on design and user impact.
• Support Product Managers in user research.
• Undertake additional duties and responsibilities as assigned, requested, or deemed necessary. Consensus reserves the right to modify or add to these duties at any time.
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

• Relevant certifications in UX, Interaction Design, or Accessibility (e.g., CPACC, CSQA, Nielsen Norman Group certifications).
• 5+ years of professional experience in a hands-on UI/UX design role, designing complex B2B or enterprise software.
• 3+ years of experience as the lead or sole contributor responsible for directing the design program (strategy, processes, and execution) for a major product or portfolio.
• Expert-level proficiency in modern design, prototyping and software development tools (Figma, Jira, Gemini).
• Proven experience conducting comprehensive product audits and translating findings into a design strategy and roadmap.
• Extensive experience creating wireframes, user flows, low-fidelity, and high-fidelity prototypes across multiple platforms. including web and mobile experiences
• Experience designing for and advising on quantitative user testing methodologies (e.g., A/B testing, multivariate testing).
• Thorough understanding of UI/UX design principles, information architecture, and interaction design.
• Deep knowledge of web accessibility standards (WCAG) and best practices for compliance.
• Exceptional ability to work independently, manage a high volume of work, and drive strategic initiatives without direct supervision.
• Mastery of communication, negotiation, and presentation skills with internal and customer audiences, including the ability to articulate design rationale, manage feedback, and influence decision-making.

You will stand out if you also have…

• Bachelor's or Master’s degree in Design, HCI (Human-Computer Interaction), or a related field.
• Relevant certifications in UX, Interaction Design, or Accessibility (e.g., CPACC, CSQA, Nielsen Norman Group certifications).
• Healthcare design experience is preferred.
• Experience in highly-regulated industries such as healthcare or finance.
• Experience with visual collaboration tools like Miro.
• Portfolio demonstrating success in simplifying complex business processes through design.

Additional details…

• Location requirements: Fully remote within the U.S.
• Travel requirements: Up to 10% travel.
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
• Technology requirements: Reliable, high speed internet.
• Eligible for sponsorship: No.

The salary range for this role is $115,000 - $122,500 annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.