The role of user research in UX writing

UX writers and designers can't always be sure their work is intuitive for users. Even with the best intentions, it's easy to get lost in technical terms and jargon, forgetting that users may not understand them. This is called "the curse of knowledge"— assuming others know what you do.^[1]

UX research can help you make your UX writing perfect and compatible with your audience's mindset. A survey is one such inexpensive, quick, and easy way to obtain valuable information about users. With a good list of questions, you can approach a targeted group of users and receive honest opinions and in-depth insights. Surveys give you a perfect opportunity to look at actual words your audience use when talking about your product and domain.