While performing a content audit, don’t forget about hidden content that is buried deep within the product — this includes elements like error messages and other interactive pop-ups that aren’t visible at first glance. They can be very important to the overall user experience, with the power to make or break a user’s decisions.
While examining every part of the product can be a tedious process, this step can be made infinitely easier by speaking to the developer, designer, or original UX writer who is already familiar with the intricate details of the product.
