Educate users

One method for building a good conceptual model is to educate users about new models through effective onboarding and marketing. This approach helps realign users' mental models by clearly demonstrating how the product should be used.

Here are some effective tools to accomplish this:

• Manuals: Provide comprehensive details about features but should be easy to navigate. Not all users will read them, but they're essential for those who do.
• Product tours: Offer a step-by-step walkthrough when users first engage with the product, highlighting key features and functionalities.
• Contextual tips: Appear just when users need them, offering hints or help related to the task at hand without overwhelming or interrupting the user experience.
• Support chat: Allows users to ask questions in real-time, offering personalized assistance and guidance.
• Video tutorials: Visually demonstrate how to use features, which can be especially helpful for complex tasks.
• FAQ sections: Quickly address common questions or problems, enabling users to find answers independently.

Tutorials and an accessible knowledge base are useful, but the key is to make learning intuitive and integrated. By using these methods, you can help users understand and adapt to new conceptual models more easily, ensuring the feature is both useful and user-friendly.^[1]