Implementation is the stage for bringing to life the ideas and concepts developed during the previous stages. It involves taking the service blueprint and turning it into a functioning service.

The implementation stage generally includes:

• Ensuring that the changes brought in by the new service are communicated to the stakeholders and that everyone is on board with the new changes
• Applying the new changes across all touchpoints that will be affected
• Training staff members to work with the new service and ensuring that they understand how it works
• Developing or updating any software that the service will run on
• Managing the product development process, ensuring that it is delivered on time, within budget, and in alignment with the goals, research data, and prototypes produced during previous stages
• Designing and implementing a scalable, secure, and reliable technical infrastructure that can support the service as it grows and evolves over time