Risk assessment

Government projects must identify and manage potential risks to public services. Understanding risk helps protect both citizens and public resources while maintaining service quality.

Key risk areas include:

• Service disruption: Breaks in critical public services, including websites and in-person support.
• Data protection: Risks to citizens' information that require strict security measures.
• Project delays: Timing issues or legislative changes that affect connected services and departments.
• Resource gaps: Shortages in staff or tools that can impact project delivery.

Each project needs a clear risk assessment before changes are approved.

Document both obvious and subtle risks. Small issues in one area might cause larger problems in connected services, especially in the government's interconnected systems.