Privacy solutions

Government services handle sensitive citizen data daily. Following privacy and consent requirements isn't optional. It shapes how services work and what solutions designers can create.

Key privacy areas include:

• Data collection: Gathering only necessary information with user consent
• Information sharing: Clear rules for data exchange
• Storage security: Safe ways to keep citizen data
• Access control: Managing who can see different data types
• Retention rules: When to delete or archive data

Start privacy planning early in the design process. Map what data you'll collect, how you'll use it, and who needs access. Consider privacy impact at each service touchpoint, from form fields to data sharing between departments.

Work closely with privacy and security teams. They help spot potential issues early and suggest solutions that protect both citizens and services. Small design changes can often prevent major privacy problems.