Policy constraints and opportunities

Government rules shape how we design public services. While these rules might seem limiting, they can help create better solutions for people who use these services. Take privacy rules as an example. When a policy says we can't show personal information on screens, we can turn this into better design. We might create clear options for people to choose what information they share, or add simple explanations about how their data stays protected. When policies require specific steps in a service, we can make each step easier to understand. This means using clear language, showing people where they are in the process, and explaining what comes next. Working with policy rules works best when we learn from people using the service. Their feedback helps us create better solutions and explain our design choices to government teams.