ARCS Model: Confidence & Satisfaction

Continuing with John Keller's ARCS model, Confidence and Satisfaction are crucial in ensuring learners are motivated and engaged, particularly in gamified learning environments.

Confidence is about building users’ belief. It involves:

• Clear expectations: Clearly stating learning requirements and expectations at the start, much like tutorial levels in games.
• Small successes: Creating small milestones for users to achieve, building on each success.
• Challenging experiences: Providing varied and increasingly challenging tasks.
• Control: Allowing users to feel in control of their success through feedback and personal reinforcement.

Satisfaction is about ensuring learners feel that the learning process is valuable. It can be done through:

• Application opportunities: Letting users apply their new skills in real or simulated environment.
• Positive reinforcement: Encouraging and reinforcing new learning throughout the process, akin to in-game rewards and achievements.
• Equity: Maintaining consistent standards and measures of success to ensure fairness.