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Pay attention to body language

Pay attention to body language

Learning to interpret users' body language is key for designers to develop empathy, ensuring deeper connection and engagement.

Key body language cues include:

  • Frowning or confusion: Indicates misunderstanding. Designers should gently ask for clarification or provide more information.
  • Crossed arms, leaning back: Suggests discomfort or skepticism. Here, designers might create a more open dialogue or change the approach to ease the user.
  • Nodding, leaning forward: Shows interest. Designers should delve deeper into this aspect, encouraging the user to share more.
  • Avoiding eye contact: Could signal discomfort. Designers can respond by creating a reassuring atmosphere, simplifying questions to make the user more comfortable.

These cues, when accurately interpreted and empathetically responded to, forge a stronger bond between designers and users and lead to richer, more insightful interactions.

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