Difficult conversations

Difficult conversations in professional settings could involve discussing sensitive topics like performance issues, conflicting viewpoints, or project challenges. The ability to navigate these conversations constructively determines team health and project outcomes.

Structure difficult conversations in 3 phases:

• Preparation: Gather specific examples, choose the right timing, and plan key talking points. For example, before addressing a team member's missed deadlines, prepare by noting the exact instances and their impact on the project.
• Dialogue: Active listening, emotional regulation, and clear communication are crucial. During the conversation, focus on observable behaviors and use “I” statements. For instance, instead of saying "You’re always late to meetings," say "I’ve noticed that when you arrive late, it disrupts the flow of our discussions." Keep the conversation solution-focused, like suggesting a plan for improving punctuality.
• Follow-up: Ensure shared understanding and agreed-upon action items. For example, after the conversation, schedule a follow-up meeting to check on progress and revisit action items, such as setting a reminder for meetings.