Course Certificate

In today's competitive digital landscape, acquiring new customers costs significantly more than retaining existing ones. Whether you're a product manager, UX designer, or customer success specialist, this course equips you with practical tools to identify churn risks before they escalate. You'll learn how to design sticky experiences, create effective intervention strategies, and measure the impact of your retention efforts. These skills are invaluable for building sustainable products and maintaining strong customer relationships in any digital business.

While the course starts with fundamentals, having basic knowledge of UX design principles and product metrics will help you get the most value. Understanding how users interact with digital products and familiarity with basic analytics concepts provides helpful context. We recommend completing UX Design Foundations and Product Discovery courses first, as they establish crucial groundwork in user behavior and product development principles. However, anyone involved in customer-facing roles can benefit from this course's practical approach to retention strategies.

For new learners, the first level of each course is available free of charge! This allows you to experience the course without any initial investment.

However, if you're seeking a deeper and more comprehensive learning journey, we recommend our Pro Membership. With this subscription, you gain full access to all our courses, which includes additional lessons, engaging design challenges, and thorough assessments.

Additionally, Pro Membership entitles you to receive a certificate upon completion of a course and personalized feedback from experts for all your challenge submissions. To explore the pricing details and find the best plan for your learning needs, please visit our pricing page.