Nicholas Musialek

• Conduct UX audits to identify friction points in the customer onboarding flow and overall platform experience; translate findings into actionable insights through detailed journey maps and improvement plans

• Perform competitive analysis of similar platforms to inform strategic product enhancements and differentiate Flidais in the market

• Apply UX research insights to improve customer-facing documentation, including onboarding guides and knowledge base articles

• Regularly test the platform to identify bugs, usability issues, and performance gaps; report findings and collaborate with the product team for resolution

• Respond to customer emails with professionalism and empathy, gathering feedback to drive product iterations and increase user satisfaction