Danielle Lutz

Managed Dell hardware listings and SKUs across digital platforms.

Supported partners with product configuration and order issues.

Maintained catalog accuracy for laptops, desktops, and peripherals.

Enabled access to Dell tools for quoting and deal registration.

Worked as part of Customer Experience Tiger Team to provide best experience for customers, vendors, and employees

Led call monitoring sessions and developed training modules based on

performance insights.

Contributed to improving the company’s BBB rating from 3.89 to 4.88.

Responded to customer inquiries via email and chat with efficiency and empathy.

Executed customer data requests in compliance with privacy policies.

Managed social media interactions across Facebook, Instagram, and TikTok.

Guided prospective students through FAFSA applications and financial aid package reviews.

Liaised between Financial Aid and Admissions to ensure timely adjustments and accurate records.

Led training for new hires, wrote onboarding materials, and coordinated

shadowing assignments.

Supported student applicants in navigating financial aid processes and

documentation requirements.

Collaborated across departments to resolve issues and clarify award details.

Onboarded new students to the online learning portal; supported new hire training.

Led call monitoring sessions to provide service feedback and drive improvement.

Served as the first point of contact for prospective students across 18 campuses and online.

Handled inbound inquiries, answered program questions with exemplary service.