Product Success Manager
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About the Role
We are a trusted recruitment partner connecting high-impact professionals with fast-scaling B2B technology companies across the EMEA region. On behalf of a growing enterprise-focused tech organization, we are seeking a Product Success Manager to drive product adoption, customer value realization, and long-term account growth.
This role is ideal for a strategic, data-driven professional who understands complex B2B environments and can work closely with enterprise clients to maximize platform performance and business outcomes.
Key Responsibilities
- Own the product success lifecycle for enterprise and mid-market B2B clients across EMEA
- Drive product adoption, feature engagement, and measurable ROI for customers
- Develop and execute tailored success plans aligned with client business objectives
- Act as the strategic advisor between customers and internal Product/Engineering teams
- Translate customer feedback into structured product insights and roadmap input
- Monitor customer health scores, usage metrics, retention rates, and expansion potential
- Lead quarterly business reviews (QBRs) and executive stakeholder meetings
- Identify cross-sell and upsell opportunities in collaboration with Sales
- Reduce churn through proactive risk detection and engagement strategies
- Support onboarding, enablement, and enterprise-level product training
- Contribute to scalable customer success frameworks and playbooks
- Partner with Marketing and Product teams for feature launches and go-to-market alignment
Qualifications & Requirements
- Bachelor’s degree in Business, Technology, or related field
- 5+ years of experience in Product Success, Customer Success, or Enterprise Account Management within B2B Tech
- Strong understanding of SaaS metrics (ARR, NRR, churn, CAC, LTV, adoption rate)
- Experience managing enterprise stakeholders and complex buying cycles
- Ability to analyze product usage data and deliver actionable insights
- Strong commercial acumen with a consultative mindset
- Experience working with CRM and analytics tools (Salesforce, HubSpot, Gainsight, etc.)
- Excellent communication and presentation skills
- Ability to thrive in a remote, cross-functional, international environment
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FAQs
What is the Uxcel Job Board?
The Uxcel Job Board is a curated marketplace for UX, product, and research roles—connecting qualified candidates with forward-thinking companies. We list full-time, freelance, and contract opportunities in UX/UI design, product design, research, content design, and related fields.
How do I apply to a job on the Uxcel Job Board?
To apply, all you need is a free Uxcel account. Once logged in, you can browse the full job listings and apply directly via the employer’s application link. Uxcel does not act as a recruiter—your application goes straight to the hiring company.
How is the Uxcel Job Board different from other job sites?
We focus exclusively on UX and product-related roles, offering a more relevant and targeted experience than general job boards. Each job is manually reviewed for quality, and many include remote and international options. In addition, your Uxcel Skill Graph and learning history can help you stand out by showcasing verified skills to employers.
What kinds of jobs are listed?
You’ll find a wide range of opportunities across experience levels and job types, including:
- UX/UI Designer
- Product Designer
- UX Researcher
- Design Manager or Lead
- Product Manager
- Accessibility & Inclusive Design Specialist
- Entry-level to senior roles
- Remote, hybrid, and in-office positions
We add new listings regularly from companies around the world.
- UX/UI Designer
- Product Designer
- UX Researcher
- Design Manager or Lead
- Product Manager
- Accessibility & Inclusive Design Specialist
- Entry-level to senior roles
- Remote, hybrid, and in-office positions
We add new listings regularly from companies around the world.
Is the Job Board free to use?
Yes — browsing and applying to jobs is completely free. Just create a free Uxcel account to get started.
Do I need a Pro subscription to apply?
No. You don’t need a Pro subscription to access or apply to any jobs. However, having a Pro account allows you to showcase a richer learning profile—including completed assessments, briefs, and your Skill Graph—which may help your application stand out.
Can I use my Uxcel profile to support my application?
Yes. Your Uxcel profile includes a public Skill Graph and a verified record of your course completions, assessments, and project submissions. Sharing this with hiring managers helps demonstrate your skills in a credible, structured way.
Will I get job recommendations based on my skills?
Yes. If you’ve been active on Uxcel—completing lessons, assessments, or certifications—you’ll receive tailored job recommendations that match your strengths and focus areas.
Can companies post jobs on Uxcel?
Yes — companies can post UX and product-related jobs on Uxcel completely free. Job listings are featured in front of a highly engaged, global community of design and product professionals. To submit a role, simply log in or create an employer account, and follow the steps to publish your opening.
Posting is free and easy, and we manually review each submission to ensure quality and relevance for our audience.
Posting is free and easy, and we manually review each submission to ensure quality and relevance for our audience.
Is the Uxcel Job Board available internationally?
Yes. We feature roles from companies all over the world. Whether you're looking for fully remote positions or in-office jobs in your region, you'll find international listings that fit a variety of work preferences.
How often is the Job Board updated?
We add new roles and remove expired ones multiple times per week, so listings stay fresh and up to date. If you don’t see the right fit today, check back soon or set up alerts from your dashboard.