Manager, Product Operations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a key member of the Digital, Data, Analytics and Technology (“DDAT”) team, you will be an integral member a dynamic organization committed to building delightful customer experiences at scale, accelerating business growth, and driving operational efficiencies by powering CVS Health to be a ‘digital first, technology forward and data driven’ company.

This role is responsible for overseeing the operational aspects of product development, streamlining processes, and managing data to support product strategy across the Aetna Technology organization. This role is critical in helping the product organization scale effectively. Key responsibilities include process and workflow optimization, data management, analysis and reporting, tools and systems management, and strategic planning.

To be successful in this role, you must have experience in a product development environment. Additionally, you must have excellent facilitation & communication skills, strong analytical skills, experience coordinating cross functional projects, and a proven ability to build structure in ambiguous environments.

Key Responsibilities:

• Design, implement and continuously improve product development processes.
• Create and maintain documentation to streamline team operations and ensure consistent adoption across the organization.
• Evaluate new tools and support integrations that improve product team productivity.
• Partner with analytics & data engineering teams to maintain data quality, definitions, and governance.
• Manage cross-functional programs involving key stakeholders (Product, Engineering, Design, Support, Sales, and Marketing).
• Assist product leadership with strategy execution and deliverables.

Required Qualifications

• 5+ years of experience in product operations, product management, business operations, program management or equivalent experience.
• 5+ years of experience working within a metrics driven, changing and flexible organization.
• 3+ years of experience using data to drive decision making.
• 3+ years of MS Office Suite Programs for presentations and reporting.
• 2+ years of experience with Agile, SAFe, or Kanban methodologies.
• Excellent business acumen and communication and facilitation skills across technical and non-technical teams.

Preferred Qualifications

• Master’s degree
• Experience with product development (i.e., JIRA, Rally, Confluence) and project management (i.e., Airtable) tools.

Education

• Bachelor's degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$83,430.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 01/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.