Goals of empathy workshops

Empathy workshops provide an excellent opportunity for UX practitioners to draw stakeholders' attention to users and explain how your product or service can fix their problems and fulfill their needs. Use them to explain the impact of the user-centric approach on business success.

The goals of empathy workshops include:

• Building empathy for users
• Understanding user needs, motivations, pain points, and behaviors
• Shifting stakeholder perspective from a feature-first to user-first mindset
• Introducing user research findings to influence future design decisions