Postpone conflict discussion

Before jumping into a conflict discussion, it's crucial for design leaders to assess if the timing, location, and atmosphere are conducive to a productive conversation.

Here are some examples of when it might not be the right moment:

• Right before a major project deadline, when stress levels are already high
• In an open office space where the discussion could be overheard and potentially embarrass someone involved
• During a team celebration or social event, where the focus should be on positive communication and not on resolving conflicts
• At the end of a long workday, when everyone is tired and less likely to have the patience for a nuanced discussion
• Through email or messaging apps, where tone can be misinterpreted and sensitive nuances lost

By carefully choosing the right time and setting, leaders can ensure that when conflicts are addressed, they are done so in a manner that promotes understanding and resolution rather than further discord.