Guide a conflicting conversation

The environment of mutual respect and understanding doesn’t happen overnight—it's carefully nurtured by leaders committed to fostering trust.

Here’s how to navigate conflict effectively:

• Ask detailed questions: Dive deep to understand each person's stance and clarify any confusion. Questions like "What's at the heart of this issue for you?" can reveal the core of the matter.
• Take a break when emotions flare: If the discussion gets too intense, pause it. Encourage everyone to step away, reflect, and return with clear, focused thoughts. This cooldown period can prevent hasty, emotion-driven reactions.
• Set discussion guidelines: Begin conversations with clear parameters. For example, "Let's speak one at a time without interrupting and focusing on the issue, not the person." This approach ensures that discussions are productive and everyone stays on topic.
• Deal with problems right away: If you notice someone looking upset or pulling back, talk about it sooner rather than later. Acting early can stop small issues from getting bigger.
• Show how to share feelings the right way: Help your team say how they're feeling in a helpful manner. Saying "I feel overwhelmed when..." lets people express themselves without blaming others, fostering a healthier dialogue.