Stay professional

Just because you're a design leader doesn't mean you won't feel human emotions. Encountering a difficult worker can trigger a range of feelings, from frustration to disappointment. It's how you manage these emotions and stay professional that sets the tone for your team.

A great way to handle such situations is through the SOAR method:

• Stop: Before reacting, pause. This might mean taking a deep breath, sipping water, or using a momentary "Hmm" to buy yourself time. This step is about regaining control and avoiding knee-jerk reactions.
• Observe: Reflect on your emotions. Naming them ("I'm feeling upset") can help you understand and manage your response more thoughtfully.
• Acknowledge: Consider what you need in the moment to show up as your best self. This might involve stepping away, delaying the conversation, or simply grounding yourself with a few deep breaths.
• Respond: Now, with a calmer mindset, respond in a manner that aligns with your professional identity and the culture you want to cultivate within your team. Whether it’s through constructive feedback or seeking a collaborative resolution, your response should aim to address the issue while maintaining respect and dignity for all involved.