Focus on the process to de-escalate

It's important to focus on the process, not the people, when solving team conflicts. This way, the conversation is about finding a solution, not blaming someone. It's more helpful and doesn't hurt feelings.

Here's how it helps diffuse a situation:

• Neutral ground: Talking about the process is a balanced topic that everyone can look at fairly, which helps to lessen defensive responses.
• Shared objectives: It shifts the focus to achieving common goals, reminding everyone that they’re working towards the same outcomes.
• Responsibility without blame: By focusing on the process, we can talk about improvements as team goals rather than personal shortcomings.
• Constructive path forward: This promotes teamwork in finding solutions, allowing team members to contribute in a positive way without feeling criticized.