Empathy is the ability to understand and share the feelings of others. It involves seeing the world through their eyes and connecting with their experiences. Although it's impossible to fully feel everything someone else does, trying to understand their perspective is key. This is particularly important in design thinking.

Empathy in design is about more than just recognizing problems. It's about diving deep into understanding people's real challenges and unspoken needs. This requires learning about their lives, their environment, and how they interact with it. By doing this, designers can create solutions that truly address the needs and desires of their users. In essence, empathy in design is about connecting with others on a deeper level to create meaningful and effective designs.