Adopt systems thinking

Systems thinking is an approach to seeing the big picture and understanding how different parts of a problem are connected within a larger network.^[1] Design leaders should use this approach to look at the wider context in which a product or service fits.

For instance, when creating a mobile app, a leader with a systems thinking mindset wouldn't just focus on the app's design. They'd also consider how it works with other devices and services the user has. They'd think about the whole user journey, from first hearing about the app to buying it and getting support afterward, spotting any issues or chances to make things better along the way.

By adopting systems thinking, design leaders can design experiences that are more connected and focused on users. They understand that a problem in one part of the system can affect other parts, so they actively work to understand and manage these links. This helps provide a smooth and enjoyable experience for users.