In an empathy-driven design approach, defining the problem is a dynamic process that evolves from initial hypotheses to detailed insights. Here’s a streamlined explanation:

• Initial hypothesis: The process often begins with a basic hypothesis about user needs and challenges, based on preliminary observations or assumptions.
• Gathering insights: This hypothesis is then tested and refined by gathering user feedback, even if the initial data is limited.
• Iterative refinement: As more comprehensive user research is conducted, the problem statement is continually refined. This iterative approach ensures that the problem definition stays aligned with evolving user insights.
• Problem statement: Generally, a problem statement is a clear, concise articulation of the issue the design aims to address. It identifies the user group affected, outlines the specific problem, and highlights its impact. Crafting an accurate problem statement is crucial, as it guides the entire design process, ensuring that solutions remain focused and user-centered.