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How to prevent framing bias

How to prevent framing bias Bad Practice
How to prevent framing bias Best Practice

Framing bias can lead designers to make decisions based on how information is presented, rather than the information itself. Here’s how to prevent this:

  • Use multiple frames: Always try to look at data from various angles. For example, if testing shows that 90% of users like a feature, also consider the 10% who don't, to understand the full scope of user feedback.
  • Seek diverse opinions: Consult with colleagues from different backgrounds or departments to get varied perspectives on the same data. This can help balance out any biased interpretations.
  • Neutral language: When gathering feedback or presenting options, use neutral language that doesn’t lead respondents toward a particular choice. For instance, rather than asking users if they "love" a new feature, ask how they "feel" about it to get honest feedback.
  • Gather more context: Acknowledge when you lack enough data to make an informed decision and seek additional information to better understand the situation.
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