Business impact tracking
Business impact tracking connects team activities to company success. Start with user impact metrics that directly show value — like active users, feature adoption rates, or customer satisfaction scores. For example, if a team releases a new feature, they should track how many users try it in the first week.
Revenue and cost metrics tell the business side of the story. Teams should know basic numbers like revenue per feature or cost per development hour. A simple example — if a new feature brings in $10,000 in revenue and took 100 development hours, that's $100 value per hour of work.
Customer feedback provides real-world impact data. Track metrics like Play Store or App Store ratings, support ticket volume, and user satisfaction surveys. These numbers help teams understand if their work actually helps users and brings business value.