Andrea Huls Pareja

Here are the key points from your role description:

• Lead the preparation and execution of Qlik's Net Promoter Score (NPS) program, including analyzing historical data, segmenting surveys, and developing insights from qualitative and quantitative data

• Conduct deep analysis of user feedback to identify critical pain points, motivations, and user needs that inform user-centered strategies

• Design and implement robust feedback loops to continuously gather and process user insights

• Conduct user interviews and translate research findings into actionable recommendations for stakeholders

• Collaborate with cross-functional teams across various research domains to identify and address pain points throughout the user journey

• Leverage expertise in UX, UX writing, qualitative research, and user-centered methodologies to drive insights that improve overall user experience

• Support Qlik's mission of delivering an intuitive, accessible tool that aligns with the needs of its diverse user base through comprehensive research and analysis