Christophe Leam-Touch

• Ensured rigorous quality of layout and content across the department's sites, reducing post-publication errors by 80%.

• Drafted over 18 detailed procedures with screenshots, improving the efficiency of the team's workflow.

• Developed and implemented a coaching strategy and interactive training, increasing adoption of our internal project management tool by 67%.

• Resolved organizational ergonomics issues, increasing team productivity by 50%.